Remember that it is not the mistakes you make as a doctor but the relationship you have with your patients that determines whether you get sued or not.
This is from John die Julius, the customer service guru: http://www.thedijuliusgroup.com/
Want more evidence of how important demonstrations of caring and compassion can be in the medical world?
Consider the following findings from the book Blink, by Malcom Gladwell
- The risk of being sued for malpractice has very little to do with how many mistakes a doctor makes.
- Analysis of malpractice lawsuits shows that highly skilled doctors get sued. In nearly every single malpractice case, the patient was quoted as saying something negative about how the doctor made them feel.
- At the same time, the overwhelming numbers of people who suffer an injury due to negligence of a doctor never file a malpractice suit at all. Why? Because of the bond they had with the doctor. They would never consider suing the doctor or his practice, even though there was negligence on the part of their doctor.
WHAT DOES ALL THIS MEAN?
Patients don’t file lawsuits because they’ve been harmed by shoddy medical care only. It is how their doctor treated them on a personal level. People don’t sue doctors they like